Your privacy matters to Finofern
This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services. It’s written in clear English for customers in Bangladesh.
1) Overview
Finofern (“we”, “us”, “our”) operates an e-commerce website that allows customers to browse and purchase products. This Privacy Policy describes what information we collect, why we collect it, and how we handle it.
2) Information We Collect
Depending on how you use the website, we may collect:
- Account details: name, email, username, password (stored securely/hashed), phone number.
- Order & delivery info: shipping address, delivery instructions, order items, totals, and timestamps.
- Payment-related info: payment method selection and payment status. (If you use third-party payment providers, they may collect card details directly.)
- Customer support messages: inquiries, feedback, and any information you include in messages.
- Technical data: IP address, device/browser info, pages viewed, approximate location (city-level), and logs for security and troubleshooting.
3) How We Use Your Information
We use your information to:
- create and manage your account
- process orders, deliveries, returns, and refunds
- communicate about your order status (email/SMS/phone where needed for delivery)
- provide customer support
- prevent fraud and protect platform security
- improve website performance, usability, and product offerings
- comply with legal obligations and maintain records
4) Sharing & Disclosure
We may share your information only when necessary, such as with:
- Delivery partners/couriers: to complete delivery (name, phone, address, order reference).
- Payment providers: to process payments (may depend on the selected payment method).
- Service providers: hosting, analytics, email/SMS delivery, and security tools—under confidentiality obligations.
- Legal requirements: if required by law, regulation, court order, or to protect rights and safety.
We do not sell your personal information.
5) Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember cart items, and improve site performance. You can control cookies in your browser settings. Some features may not work properly if you disable cookies.
6) Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work hard to reduce risks (e.g., access controls, secure storage practices).
7) Data Retention
We retain personal data only as long as needed for the purposes described above, including order history, dispute resolution, legal compliance, and business records. When no longer needed, we delete or anonymize it where feasible.
8) Your Rights & Choices
Depending on your situation, you may request:
- access to your personal information
- correction of inaccurate information
- deletion of your account (subject to legal/recordkeeping requirements)
- help with marketing preferences (if applicable)
To make a request, contact us using the details in the Contact section.
9) Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can take appropriate action.
10) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Continued use of the website after updates means you accept the revised policy.
Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the Finofern website and services. By accessing or using the site, you agree to these Terms.
1) Use of the Website
- You agree to use the website lawfully and not misuse or attempt to disrupt the service.
- You are responsible for maintaining the confidentiality of your account credentials.
2) Product Information
- We strive to display accurate product descriptions, pricing, and availability. Minor variations may occur.
- Colors/images may look different due to screen settings.
- We may update product details, pricing, or availability at any time without prior notice.
3) Orders & Acceptance
- Placing an order is an offer to purchase. We may confirm, reject, or cancel orders for valid reasons (stock, verification, suspected fraud, etc.).
- Order confirmation does not guarantee fulfillment if stock or delivery limitations arise; we will communicate if changes are needed.
4) Pricing & Payments
- All prices are shown in the currency displayed on the website.
- For Cash on Delivery (COD), payment is due at delivery.
- For online payment methods, your payment may be processed by third-party providers and their terms will apply.
5) Delivery
- Delivery timeframes are estimates and may vary due to courier, weather, traffic, or other factors.
- Please ensure your delivery address and phone number are correct. Failed deliveries due to incorrect details may cause delays or additional charges.
6) Returns, Replacements & Refunds
- If an item arrives damaged or incorrect, contact us promptly with order details and photos if possible.
- Refunds/replacements are handled according to our return policy and may depend on product type/condition.
- Refund timelines may vary depending on the payment method and provider processing times.
7) Intellectual Property
- All website content (text, images, logo, design) is owned by or licensed to Finofern and protected by applicable laws.
- You may not copy, reproduce, distribute, or exploit content without written permission.
8) Limitation of Liability
- To the maximum extent permitted by law, Finofern is not liable for indirect, incidental, special, or consequential damages.
- Our total liability for any claim related to an order will not exceed the amount paid for that order (unless required by law).
9) Suspension & Termination
- We may suspend or terminate accounts that violate these Terms or pose security/fraud risks.
10) Governing Law
These Terms are governed by applicable laws in Bangladesh. Any disputes will be handled according to applicable legal procedures.
Contact
If you have questions about this Privacy Policy or the Terms, contact us:
- Email: support@finofern.com
- Phone: +880 18375-81462
- Address: Dhaka, Bangladesh